•  Log in to your account or, if you are already logged click ACCOUNT on the header menu
• Click the PAYMENT METHODS tab
• Click the blue Add Payment Method link and enter your card information
• Click Add payment method button

If you’ve already received a failed payment notification:

• • On ACCOUNT page, click ORDERS tab
  • Click Pay button next to order that says “failed payment” and complete the checkout using the new payment method. This WILL automatically link your new payment method to your subscription.


If you haven’t had any failed payments yet (i.e. you’re updating it before you subscription has tried to renew):

• • On ACCOUNT page click  MY SUBSCRIPTIONS
  • Scroll to ACTIONS section click Change Payment link
  • Scroll to the bottom of the page and select your new payment method and choose Change Payment Method

• After your credit card is updated, go to ORDERS tab on ACCOUNT page
• Click PAY button next  failed payment and complete the checkout using the new payment method

To change the quantity of bags you receive in your subscription:

• Log into your account or, if you already are, click the ACCOUNT menu option
• Click MY SUBSCRIPTION tab
• Scroll to Actions section and click Change Frequency or Next Ship Date
• Under Products sections, you will see a quantity dropdown box next to the words “Coffee Subscriptions x ____.” This represents the number of bags in your subscription.
• Update the quantity in the box to reflect the amount of bags you want to receive in your subscription
• Click SAVE DETAILS button at the bottom of the page

You can purchase a gift subscription by entering the recipient’s shipping address and your billing address at checkout. This will charge your card on a monthly basis.

You can either manually cancel the gift subscription at anytime, add a cancellation date in your order notes, or email customer service with your desired end date.

• The Roaster’s Choice Subscription (RCS) offers hand-selected, exclusive coffees to subscribers. These coffees are generally not available for purchase on our retail site.
• Featured coffees change every 4 calendar weeks.
  • A single bag RCS receives the primary coffee for 4 calendar weeks (i.e. a 1-bag RCS that renews weekly will contain the primary coffee 4 weeks in a row)
  • A multi-bag RCS receives the primary and secondary coffees for 4 calendar weeks (i.e. a shipment with 2+ coffee bags with receive two different flavors of coffee).
• RCS can be combined with Flagship Blend Subscriptions, our best-selling coffee blends. The flagship subscriptions do not rotate.
• Subscribers receive a discount on all retail bags of coffee purchased on the website.
• The Head of Roasting and Sourcing hand-picks every coffee.
• If you have a roast level preference, we do offer RCS for light, medium, and dark coffees. However, we can not guarantee the same price point for RCS that have a set roast level.

• Log into your account  page or select ACCOUNT from header menu
• Click the MY SUBSCRIPTIONS tab
• Scroll to the ACTIONS click Cancel

If you don’t want to cancel, but have too much coffee, you can always place your subscription On Hold until you are ready to start back up again.

We can customize your roast level preference (light, medium, dark, decaf), but we are not able to guarantee the same pricing or variety of coffees that come with a regular Roaster’s Choice subscription. If you are interested in choosing your roast level, email a customer service rep. and they will get back to you with details and pricing ASAP.

• Log into your account OR click ACCOUNT on the menu header if you’re already logged in.
• Select the MY SUBSCRIPTION tab

To delay your shipment

• Scroll to ACTIONS section
• You can either select Edit Subscription Details to choose a specific date for your subscription to resume, or skip a single cycle by clicking the date listed next to “Skip Next Shipment”

To pause your subscription

• Send us an email to place your subscription on hold for an indefinite period of time. Simply notify us when you’re ready re-activate your subscription and it will resume its original cycle.

• Login to your account or click ACCOUNT on the header menu.
• Scroll to the ACTIONS section and click Change Frequency or Next Ship Date
• Select your desired frequency from the drop-down options.
• Click the SAVE DETAILS button at the bottom of the page