Frequently Asked Questions
At Utopian Coffee, we’re here to make your experience as smooth as possible. If you’ve got any questions or need help with your order, check out our FAQ section below. We’ve gathered answers to some of the most common inquiries, but if you still need assistance, don’t hesitate to reach out to our team!Why am I not seeing a certain coffee available for subscription?
At Utopian Coffee, we strive to provide a consistent and enjoyable experience for our subscribers. Single-origin coffees, while incredible in their uniqueness and flavor, are often limited in availability due to harvest cycles, micro-lot sizes, and seasonal variations. Offering them as part of a subscription could lead to disruptions in supply and inconsistency in your coffee experience. By focusing our subscriptions on blends, we can maintain a steady supply of exceptional coffee that’s consistent in quality and flavor profile, while also reflecting our commitment to sustainable sourcing practices. We understand the love for single-origin coffees, and that’s why we offer rotating single-origin subscriptions tailored to different roast preferences under the subscriptions tab at the top of the page. While not every single origin makes it into these subscriptions due to limited availability or seasonality, we ensure a thoughtful rotation of exceptional offerings. Our goal is to provide an accessible way to explore the diversity of single-origin coffee while maintaining the consistency you expect from a subscription.
Can I skip an order?/ Get my order sooner?
Yes, of course. Navigate to your subscription portal, click the date of your next renewal, then change the date according to when you’d like to receive it. It will ask you if you'd like to reset the rest of the schedule. Click yes, if you'd like to resume your schedule FROM THE DATE YOU CHOSE, or no, if you'd like your next renewal to RESUME YOUR PREVIOUS SCHEDULE.
I have a coffee subscription, but can't login to my account
Our subscription service does not require you to sign up on our website to eliminate forgotten passwords and encourage easy access to your subscription! When you received your first confirmation email after signing up for a subscription, you got a link to access your account. If you bookmark the link , you should always be able to easily access your subscription at any time. We realize this may not be everyone's preference, so you can still sign up to create an account on our website, which will automatically link to your subscription if you use the same email!
I have an account and a coffee subscription, and still can't login
First, check to see if your email is correct. If you sign-up for an account on our main domain with a different email than your subscription, your account won't recognize your subscription. If you are still experiencing issues, please email: service@utopiancoffee.com for additional assistance.
When do you roast?
We roast and ship on Monday, Wednesday, and Friday of each week.
I didn't like the coffee I got
We’re sorry to hear that the coffee didn’t meet your expectations—taste is such a personal experience, and we know how important it is to find a coffee you truly enjoy. We’d be happy to assist you in finding a better fit! To process an exchange, we ask that you return the coffee to us so we can ensure quality control and better understand your preferences. Once we receive the coffee, we’ll work with you to select a replacement that aligns more closely with your taste. Please let us know if you’d like to move forward by emailing service@utopiancoffee.com and we’ll provide the return instructions. We’re here to help you find a coffee you’ll love!
What do I do if my order is incorrect?/ Damaged?
If your order is incorrect, please reach out to service@utopiancoffee.com with a photo of the issue and an order number and we would be happy to set things straight right away.
Can I hold my order after I place it?
We understand that timing can be important, especially when it comes to enjoying your favorite coffee. Unfortunately, we’re unable to hold orders after they’re placed. To ensure freshness and availability, we fulfill purchases in the sequence they’re received. This helps us guarantee that your coffee is as fresh as possible and minimizes the risk of running out of popular selections. If you’re concerned about missing out, we recommend placing your order closer to when you’d like it shipped or delivered. That way, you can enjoy it at the perfect time. We appreciate your understanding and are always here if you have further questions or need assistance.
Do you have gift cards?
Unfortunately, we do not have gift cards at this time. Fortunately, we DO have some awesome gift bundles under the shop tab. Perfect for any coffee lover.
Why is my shipment delayed?
Why was my order marked as delivered but it was not?
First, we suggest checking with your neighbors or anyone nearby who might have accepted the package on your behalf. Take a look around your usual delivery spot, as carriers sometimes leave packages in unexpected places. In some cases, packages may be marked as delivered a day before they actually arrive. Since we rely on the same tracking information you do, we recommend reaching out to the carrier directly for more details. If you still can’t locate your order, we’re here to help! Email us at service@utopiancoffee.com with your name, order number, and a brief description of the issue. We’ll work with you to find a solution, including potentially sending a replacement.
What grind size do you suggest I use on my machine?
At Utopian Coffee, we approach grind adjustments with simplicity and flexibility, keeping roast levels in mind. The grind size influences how flavors are extracted, and understanding the roast can guide you to the perfect cup: Light Roasts: These coffees are more delicate and require precision to highlight their complexity. If a light roast tastes bitter, try grinding coarser to avoid over-extraction. If it tastes weak or sour, grind finer or use a little more coffee to bring out its full potential. Medium Roasts: These offer balance and versatility. If your medium roast tastes dull or overly bitter, adjust to a coarser grind. If it’s lacking body or depth, go finer or add more coffee to the brew. Dark Roasts: These are bold and robust but can over-extract quickly. If your dark roast tastes burnt or overly bitter, a coarser grind can soften the intensity. If it’s too thin or weak, a finer grind or more coffee will help amplify its richness. We take this adaptable approach because roast profiles, brewing equipment, and personal preferences vary widely. By focusing on how your coffee tastes and making small grind adjustments, you can fine-tune your brew to consistently enjoy its best flavor.
What is the roast profile of your coffees?
We treat every individual coffee as a unique flavor experience. We develop custom roasting profiles for each and every coffee we source to maximize the flavor and aroma potential for the final beverage experience.
Why is my coffee not oily?
The oils that sometimes appear on coffee are inside the seeds and get drawn out during the roasting process. Most coffees will only appear oily if they have been roasted to a hot/dark enough degree. Medium and light roasts do not typically appear oily.
How should I store my coffee?
Cool, dry, dark place. Keep the coffee sealed in the bag and squeeze out as much oxygen as you can after resealing it. - No fridge. You can freeze the coffee if the bag is unopened and you won’t be using it anytime soon, but you don’t want to take it out and put it back into the freezer multiple times. Thaw the coffee in the sealed bag unopened 24 hours before intended use. Then store it in the bag in a cupboard.
Why is my coffee bitter?/It just tastes “off”
Water quality/ high or low mineral content is usually a huge factor- it is 98% of the beverage after all. Secondly improper grind size, and lastly improper brewing ratios or techniques are usually to blame. - try following one of the brewing recipes in our blog!
How long does your coffee stay fresh?
Depends on roast level. A dark roasted coffee should be consumed quickly- ideally within 2 weeks of being roasted. Our medium and lighter roasted coffees will taste delicious from 1-6 weeks off roast!
Is your coffee mold and mycotoxin free?
We source 100% “specialty grade” coffee, which by default must be completely free of mold and other contaminants to be classified as “Specialty.” We also perform rigorous physical inspections of the raw seeds and take moisture readings to assure there is no possibility of mold growth or any other forms of contamination. So yes, all of our coffees are completely safe and free of mold/ mycotoxins. .
I wanted a specific coffee I heard about from you and it's not listed anymore
Please remember, coffee is a crop! It has a new harvest every year. We source in accordance with Earth's various harvest cycles, which means certain single origin coffees will come and go. Our core blends will stay constant..
What coffee should I use for espresso?
Whichever coffees have desirable sounding flavor descriptors. We roast our coffees in a way that makes them very easy to brew in all brewing methods including espresso.
How can I brew my coffee to get the best taste?
We highly recommend using fresh whole bean coffee. Grind immediately before brewing. Use natural spring water or Third wave water.
Have any changes been made to the coffee’s roasting process or flavor profile?
Rest assured, the coffee you know and love will maintain its familiar, delicious taste!